Accolade is your health care advocacy service. Accolade Health Assistants can help you navigate your medical plan and make sure you’re getting the best care possible. Don’t go at it alone. Whether you don’t understand your medical plan, a diagnosis, or suggested treatment, Accolade is here to help.
Accolade is your first stop for everything health care related. Accolade Health Assistants offer personalized guidance to help you navigate the health care system. They can help you with:
Contact Accolade for all your health care needs. Call Accolade at 866-406-1338 or text ACCD to 67793 to download the secure Accolade app.
Get help understanding your health coverage, costs, and confusing medical bills. Receive personalized support whenever you have a benefits question.
Access to doctors, specialists, and therapists for urgent or ongoing care, including virtual options through Accolade.
Connect to a leading specialist at no charge with Accolade Expert MD medical opinion service.
Talk with a nurse to help you understand symptoms, learn about a condition, or explore treatment options.
With Accolade, you have access to personal health assistants who will work with you to help you understand your benefit plan options, schedule appointments, resolve claim issues, assist with prescriptions, and navigate your PayPal benefits.
Accolade is your first place to turn to whenever you have a health benefits question, big or small. Your Accolade Health Assistant will take the time to get to know you, understand your needs, provide support with your PayPal benefits, and answer questions like:
Your Health Assistant can even connect you to a nurse who can help you understand symptoms, learn about a condition, or explore treatment options.
Accolade also provides you with access to virtual health care providers and expert medical opinion services.
This service is completely confidential and provided at no cost to you. Learn more about Accolade programs under plan documents.
The Accolade member portal and mobile app put everything in one place.
Visit member.accolade.com, or download the Accolade, Inc. mobile app by texting ACCD to 67793 to activate your account today. You can call or message your Health Assistant or nurse directly from the mobile app. (One message per request. Message and data rates may apply. Visit accolade.com for privacy policy and terms of use.)
On the PayPal VPN? Access the Accolade member portal using SSO.
If you’re a Meritain Health medical plan member, we know it may be confusing to understand how Meritain Health, Aetna, and Accolade work together to help you stay healthy. These 3 partners work together behind the scenes to provide you with the best experience. Here’s what you need to know.
Accolade helps you navigate the health care system. Health Assistants can answer your health care questions, help you understand your coverage, find a new doctor or provider, resolve claims or billing issues, and so much more. Contact Accolade for any health care needs.
Meritain Health is your health insurance provider. When you need medical care, your doctor / provider will bill Meritain Health for services. Meritain will then pay their portion of your medical claim and will provide you with an Explanation of Benefits (EOB).
You do not need to contact Meritain. Any questions that would normally go to your health insurance provider should be directed to Accolade.
Aetna is the provider network for Meritain Health. When you and your covered family members need care, you have access to Aetna’s national network of doctors, behavioral health providers, urgent care centers, hospitals, and other medical facilities — in-network. If you need to find an in-network provider, contact Accolade.
You have access to Accolade Care, allowing you to see doctors and therapists by phone or computer — day or night. Get support for urgent care needs, including the flu, a sore throat, or an infection, or virtually see the same doctor or therapist for ongoing care needs, such as diabetes or high blood pressure. Virtual care can be used for many of the same reasons you would visit a doctor in person, such as for prescriptions, mental health, or sleep problems.
Your cost for virtual care services is based on your medical plan’s coverage for office visits.
Note: Accolade Care is not available to Kaiser medical plan members or to those who waived medical coverage.
All PayPal employees and eligible dependents have access to Accolade Expert MD, Accolade’s medical opinion service. You can arrange for a second opinion from a world-renowned doctor about a diagnosis, treatment option, surgery, or medication that you may be feeling unsure about — at no cost to you. You do not need to be enrolled in a PayPal medical plan to use this service.
Accolade Expert MD specialists can help you:
Accolade Expert MD has a panel of more than 900 expert doctors who are industry leaders across hundreds of subspecialties and thousands of conditions, including cancer, heart disease and stroke, digestive problems, immunological disorders, women’s health, mental health concerns, and musculoskeletal issues.